Effective date: August 18, 2026  |  Last updated: August 18, 2026

1. Scope

This policy applies to digital marketing, paid advertising management, website development, Shopify development, SEO, creative services, consultancy, marketing retainers and other contracted services provided by MGFX Marketing.

2. Service Purchases

Our services are customized engagements that may involve strategy, labor, planning, software, creative production, third-party expenses and reserved team capacity. Because of this, refund treatment differs from a standard product return policy.

3. Cancellation Before Work Begins

Cancellation requests made before work begins may be reviewed for a refund, less any non-refundable administrative, consultation, payment-processing or third-party costs already incurred.

4. Cancellation After Work Begins

Once strategy, development, design, campaign setup, research or other contracted work has commenced, payments corresponding to completed or committed work are non-refundable.

5. Retainer Services

Monthly retainer services require 30 days’ written notice to cancel. Fees for the current billing cycle at the time notice is given, and any already-completed month of work, are non-refundable.

6. Advertising Spend

Media or ad spend paid directly or indirectly to Meta, Google, TikTok or another advertising platform is separate from MGFX service fees and is generally non-refundable by MGFX.

7. Third-Party Expenses

Costs such as domains, hosting, apps, plugins, premium themes, software, stock assets and advertising spend are ordinarily non-refundable once purchased on the client’s behalf.

8. Refund Request Procedure

To request a refund, email info@mgfxmarketing.com with your order, invoice or project reference and the reason for your request.

9. Refund Processing

Approved refunds will be processed to the original payment method where reasonably possible. Banking or payment-provider processing times may vary.

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